Privacy Policy

StackLoom ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data. We operate in compliance with applicable data protection laws.

1. Overview

This policy applies to all personal data collected through our website at stackloom.io, through our contact forms, during service engagements, and through any other interaction with StackLoom. By using our website or services, you consent to the practices described in this policy.

2. Data We Collect

2.1 Information You Provide Directly

When you interact with us, you may provide:

• Contact information: Name, email address, phone number, company name
• Project details: Descriptions of your project requirements, business goals, and budget
• Payment information: Billing details (processed securely through third-party payment providers — we do not store card data)
• Communications: Emails, messages, and feedback you send us

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent, referral source
• Device type and screen resolution
• Cookie and session data (see Section 5)

2.3 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms (when you interact with our social profiles), analytics providers, or referral partners — always in compliance with their respective privacy policies.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested services
• To process payments and manage client accounts
• To communicate project updates, invoices, and status reports
• To improve our website, services, and user experience
• To send service-related announcements and newsletters (only with your consent)
• To comply with legal obligations and resolve disputes
• To analyze website traffic and optimize our marketing

We will never use your data for purposes beyond those listed here without obtaining your prior consent.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share data with:

• Service providers: Trusted tools we use to operate (e.g., email platforms, analytics, cloud hosting) — bound by data processing agreements
• Payment processors: To handle transactions securely (e.g., Stripe, PayPal, Payoneer)
• Legal authorities: When required by law, court order, or to protect our legal rights
• Business transfers: In the event of a merger, acquisition, or sale of assets, with notice to affected users

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential cookies: Required for basic website functionality — cannot be disabled
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant ads (only with your consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. We honor "Do Not Track" browser signals where technically feasible.

6. Data Security

We implement industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive information
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Two-factor authentication for internal systems

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

• Active client data: Duration of the engagement plus 3 years for legal and accounting purposes
• Prospect inquiries: Up to 2 years from initial contact
• Website analytics: Up to 26 months (aggregate/anonymized)
• Financial records: 7 years as required by Bangladeshi tax law

After retention periods expire, data is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Ask us to limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw any previously given consent at any time

To exercise any of these rights, contact us at hello@stackloom.io. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it. If you believe we have received data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify active clients of material changes via email and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact our Data Privacy team:

• Email: hello@stackloom.io
• Phone: +880 1710 503 837
• Address: StackLoom, Dhaka, Bangladesh

We take all privacy concerns seriously and commit to addressing your inquiry within 5 business days.