Last updated: January 1, 2025
Welcome to StackLoom. These Terms of Service ("Terms") govern your use of our website at stackloom.io and our professional services. By engaging with us, you agree to be bound by these Terms.
By accessing our website, requesting a quote, signing a service agreement, or engaging StackLoom's services in any capacity, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.
These Terms apply to all clients, visitors, and users of stackloom.io, including without limitation businesses and individuals who access our services.
StackLoom provides digital services including, but not limited to: web development and design, mobile application development, search engine optimization, social media marketing, video production, DevOps and server management, UI/UX design, and cybersecurity consulting.
All services are provided under a written Service Agreement or Statement of Work ("SOW") signed by both parties. These Terms apply in conjunction with and subject to any such agreement. In case of conflict, the signed agreement prevails.
Any changes to the agreed scope of work must be documented in a written Change Order, approved by both parties, before implementation. Out-of-scope work may incur additional charges.
Clients are responsible for providing timely feedback, content, assets, and access required for project completion. Delays caused by client inaction may result in timeline adjustments and additional costs.
Unless otherwise agreed in writing, payment schedules are as follows: 50% of the total project fee is due upon project commencement; the remaining 50% is due upon project completion before delivery. Retainer services are billed monthly in advance.
Invoices unpaid after 14 days of the due date will incur a late payment fee of 1.5% per month on the outstanding balance. StackLoom reserves the right to pause work on any project with overdue invoices until payment is received.
Deposit payments are non-refundable once project work has commenced. Refunds for work not yet begun will be considered on a case-by-case basis. StackLoom is not responsible for project abandonment due to client inaction beyond 60 days.
All invoices are issued in United States Dollars (USD) unless otherwise agreed in writing. Payments may be made via bank transfer, PayPal, Payoneer, or other methods agreed in advance.
Upon receipt of full payment, all custom deliverables created specifically for a client project (including source code, designs, and written content) are transferred to the client. StackLoom retains no ownership of these deliverables once fully paid.
StackLoom retains all rights to pre-existing frameworks, libraries, tools, methodologies, and intellectual property developed independently of client projects. Any such assets used within client projects are licensed, not sold.
Unless expressly prohibited in writing, StackLoom reserves the right to display completed work in its portfolio, case studies, and marketing materials.
Clients are responsible for obtaining proper licenses for any third-party fonts, images, software, or assets they require in their project. StackLoom will not knowingly include unlicensed third-party materials.
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. This obligation survives the termination of any service agreement and remains in effect for a period of 3 years thereafter, unless a separate NDA specifies otherwise.
StackLoom warrants that: (a) services will be performed professionally and in good faith; (b) deliverables will conform to the agreed specifications; (c) we have the right to provide services without infringing third-party rights.
StackLoom does not warrant that: (a) websites or applications will be free of all bugs or errors; (b) specific business outcomes (such as revenue targets or search rankings) will be achieved; (c) services will be uninterrupted or error-free. SEO, marketing, and business results depend on many factors outside our control.
To the maximum extent permitted by applicable law, StackLoom's total cumulative liability arising out of or relating to any service agreement shall not exceed the total fees paid by the client for the specific services giving rise to the claim in the 12 months preceding the incident.
StackLoom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages.
Either party may terminate a service agreement with 30 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. StackLoom will provide all completed deliverables upon receipt of outstanding payment.
StackLoom may terminate immediately and without notice in cases of: (a) non-payment after 30 days' notice; (b) client breach of these Terms; (c) illegal or unethical instructions from the client.
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
For international clients, disputes may alternatively be resolved through binding arbitration under internationally recognized arbitration rules, as mutually agreed.
StackLoom reserves the right to modify these Terms at any time. Material changes will be communicated to active clients via email. Continued use of our services after notice of changes constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us at: